Effective Date: 03/01/2025

Magnolia Inn ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, https://magnoliainnpr.com. By accessing and using our website, you consent to the data practices described in this policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and payment details when you make a reservation or contact us.

• Reservation Data: Check-in/check-out dates, special requests, and guest preferences.

• Account Information: If you create an account, we may collect login credentials and linked social media profiles.

• Payment Information: Credit card details or PayPal transaction data for processing reservations (processed through secure third-party providers).

• Technical Information: IP address, browser type, operating system, and website usage data collected through cookies and analytics tools.

2. How We Use Your Information

We use your information for the following purposes:

• To process and manage reservations and payments.

• To send booking confirmations, updates, and customer service messages.

• To improve our website, services, and customer experience.

• To send occasional promotional emails and SMS messages about special offers or updates.

• To comply with legal and regulatory requirements.

3. Promotional Emails & SMS

• You may receive occasional promotional emails and SMS messages with special offers, discounts, or updates.

• To opt out of promotional emails, click the "unsubscribe" link in any email.

• To opt out of SMS messages, reply with "STOP" at any time.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data in the following cases:

• With Payment Processors: Third-party providers that handle transactions securely.

• With Service Providers: Vendors who help with website operations, analytics, and email communications.

• For Legal Compliance: If required by law, court order, or to protect our rights and safety.

5. Cookies & Tracking Technologies

We use cookies and tracking tools to:

• Improve website performance and functionality.

• Remember user preferences and settings.

• Analyze website traffic and user behavior.

You can manage or disable cookies through your browser settings. However, this may impact website functionality.

6. Data Security

We implement reasonable safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Your Rights & Choices

• Access & Update: You can update your personal details by contacting us.

• Opt-Out of Marketing: You can unsubscribe from promotional emails by clicking the "unsubscribe" link.

• Request Deletion: You may request deletion of your data, subject to legal retention requirements.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, policies, or content. Please review their policies before providing personal data.

9. Children's Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors.

10. SMS Communications

By providing your phone number, you agree to receive SMS text messages regarding your reservations.

• To opt out, reply with "STOP" to any text message.

11. Dispute Resolution

• Disputes must first be resolved through informal negotiations for at least 30 days.

• If unresolved, disputes will be settled via binding arbitration in Puerto Rico.

• Each party is responsible for their own legal fees, and no class actions are allowed.

• Claims must be filed within 6 months from the incident date.

12. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated Effective Date. Continued use of our website after changes means you accept the revised policy.

13. Contact Us

For any privacy concerns or requests, contact us at:

• Email: [email protected]

• Phone: (787) 333-6614

• Mailing Address: PO Box 1325, Boquerón, PR 00622